DJCDemisha Jennings
Consulting
Our approach

Every enterprise engagement begins with the business case.

Understand what needs to change, why it matters and how movement will be measured. Then build the strategy and carry it through execution.

Five phases

From diagnosis to sustained capability.

The method connects judgment with implementation. The sequence is a way to define the work, rather than a claim that every engagement has identical activities.

  1. Diagnose

    Identify the business problem, root causes, baseline and economic exposure.

  2. Strategize

    Determine what must change, which outcomes matter and the right intervention.

  3. Execute

    Build and implement the practices, resources and interventions the strategy requires.

  4. Measure

    Compare the baseline with agreed outcomes and report meaningful movement.

  5. Transfer

    Where appropriate, leave the capability, systems and knowledge to sustain progress.

The execution chain

Organizational value is created through the entire execution chain—not the org chart.

Strategy only creates value when the organization can act on it. Leadership effectiveness should be connected to the quality of execution it produces across people, functions and operating practices.

Economic-value methodology

Six decisions behind a defensible business case.

For each input, establish its source, period, unit, owner and confidence level. Keep verified baseline data separate from assumptions and external benchmarks.

  1. Current State

    Agree the problem, sponsor, affected population or process, time horizon, baseline period and available data.

  2. Economic Exposure

    Identify relevant cost, revenue, capacity or risk variables and the owners of those figures.

  3. Root Cause

    Distinguish symptoms from plausible mechanisms. Test the assumptions behind the initial request.

  4. Intervention

    Select work proportionate to the problem, implementation constraints and available resources.

  5. Target Movement

    Agree meaningful indicators and targets with the client before work begins.

  6. Measurement

    Set the cadence, data owners, comparison approach and reporting limits. Account for concurrent initiatives.

Measurement discipline

Different kinds of value.
Different standards of evidence.

Cash savings

Actual expense reduction, supported by the relevant records.

Avoided cost

A cost that plausibly would otherwise have occurred; the comparison needs to be stated.

Capacity released

Productive time made available. Value depends on whether and how it is redeployed.

Revenue opportunity

Potential future value. It is not recognized revenue.

Risk reduction

A change in exposure or likelihood. It is not an assured financial return.

Do not add overlapping categories together as if they were independent gains. Establish a comparison where feasible and account for other initiatives that may influence the outcome.

Agree what success means before the work begins.

Leading indicators can show adoption and execution. Lagging indicators can show business movement. Reporting should state the baseline, current value, period, data owner and limitations.

When financial attribution is not supportable, report observed operational movement accurately. Scenario estimates are not promises, and a percentage return is only meaningful with a clear denominator, time horizon and attribution basis.

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